Contact Us – Imageko

Email Support:
- Primary: support@imageko.com (for account, billing, technical issues).
- Content Moderation: trust@imageko.com (report abuse/copyright concerns).
Live Chat:
- Available on the website/app during business hours (e.g., 9 AM–6 PM GMT).
- Priority access for premium subscribers.
Phone Support:
- Limited to enterprise or high-tier users (if offered).
Social Media:
- Direct messages via Twitter/X, Instagram, or Facebook for general queries.
Community Forum:
- User-driven troubleshooting and tips (moderated by imageko.com staff).

Standard Support:
- Email: Response within 24–48 hours.
- Live Chat: Instant during operating hours.
Urgent Issues (e.g., payment fraud, security breaches):
- Escalated via a dedicated form or priority email (urgent@imageko.com).
- Response within 6–12 hours.

Technical Issues:
- “My image generation failed repeatedly.”
- “I can’t download high-resolution images.”
Billing & Subscriptions:
- “I was charged twice accidentally.”
- “How do I cancel my subscription?”
Content Concerns:
- “My prompt was flagged incorrectly.”
- “How do I report a copyright violation?”
Account Security:
- “My account was hacked.”
- “I lost access to my email.”

Tier 1 Support: Basic troubleshooting (e.g., password resets, FAQs).
Tier 2 Support: Technical specialists for complex AI/model issues.
Tier 3 Support: Escalation to developers or legal team (e.g., copyright disputes).

Feedback Form: Accessible via the website/app to suggest features or report bugs.
Complaints Resolution:
- Acknowledge receipt within 24 hours.
- Provide a resolution timeline (e.g., 5–7 business days).
Satisfaction Surveys: Sent post-resolution to improve service quality.

Offer assistance in major languages (e.g., English, Spanish, French) via chat/email.
Automated translation tools for non-primary languages.

Status Page: Real-time updates on outages/maintenance (e.g., status.imageko.com).
Email Notifications: Alert users about service disruptions or fixes.
Knowledge Base: Redirect users to the Help Center for self-service solutions.

Verification Steps: Users must confirm account ownership (e.g., 2FA, email confirmation) for sensitive requests.
Data Handling: Support agents adhere to strict privacy protocols (aligned with the Privacy Policy).

Before Contacting Support:
- Clear browser cache/cookies.
- Check the Help Center for guides.
- Include screenshots/error codes in your query.
Be Specific: Describe the issue with details (e.g., prompt used, device type).